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Customer Service Representative
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- Local Medical Device Equipment company seeking an energized customer service representative to join their team!
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
- Involved, as directed, in all aspects of the intake process: answering the phone and processing faxes, collecting patient and referral source information, inputting data into appropriate systems, assembling charts and processing paperwork.
- Develops and maintains a working knowledge of current Medicare, Medi-Cal, private insurances and regulatory body regulations.
- Assume on-call responsibilities in accordance with Company policy.
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