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Customer Service Representative
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- We are looking for a highly skilled Call Center Representative to join our team who will be the liaison between our company and our customers.
- Answer inbound calls, chats, and emails, providing accurate, satisfactory answers to their queries and concerns utilizing telephone scripting, chat canned responses, and email templates.
- Order Entry and subsequent review, providing updates and information about billing, shipping, warranties, and other account information as required.
- Open research tickets for invoiced orders requiring after-shipment problem resolution through the ticketing platform.
- Recommend improvements for systems and processes to boost organizational efficiency.
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