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Customer Service Representative
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- As a Fortune 500 company , Packaging Corporation of America (PCA) is an ideas and solutions company.
- Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.
- Trust The Customer Service Representative is responsible for providing superior service to includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders.
- Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
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