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Customer Service Representative
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$18
Full-time
- Maximus is seeking Customer Service Representative - Eligibility Specialists (ES) to join our team in Marion, IN. This role is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) programs, recipients, and other members of the community.
- Execute managed care enrollment tasks using the Welfare Management System (WMS).
- Review enrollment concerns through WMS, and other State Medicaid Data systems.
- Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues.
- Perform managed care enrollment activities on the Welfare Management System (WMS).
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