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Customer Service Representative
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$18 an hour
Full-time
- Maximus is seeking Customer Service Representative - Eligibility Specialists (ES) to join our team in Marion, IN. This role will be responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) programs, recipients, and other members of the community.
- Employee Wellness and Discount Programs
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Proven customer support or Client Service Representative experience strongly preferred.
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