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Customer Service Representative
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- Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
- Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
- Example: parts, carts, services, shipping requirements, delivery expectations, etc
- Assure all documentation and paperwork processed and forwarded to appropriate departments to initiate processing
- Ability to handle and process customer complaints and concerns in a professional manner
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