Upvote
Downvote
Customer Service Representative
Share Job
- Suggest Revision
- At GSCCS, we serve more than 8,000 members, which includes 6,500 girls in Kindergarten through 12th grade & over 2,000 adult volunteers spanning across five (5) central valley counties: Kern, Tulare, Kings, Fresno & Madera.
- Under general supervision and with a high degree of independence, the Customer Care Representative, will be responsible for meeting customer service goals and expectations, following and developing processes and problem-solving to resolve member and team issues.
- Utilize Salesforce CRM software to support functions of a multi-channel member contact center to include answering incoming calls, e-mails, cases, and mail, responding appropriately and providing solutions
- Prepare, maintain, utilize reports in Salesforce and Looker to manage member data and customer service
- Provide conflict resolution/mediation as required; escalating to a manager or specialist if needed
Active Job
Updated TodaySimilar Job
Relevance
Active