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Customer Service Representative
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- Provide order management support for Agilex Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems.
- Ensure special handling of large to complex customers requirements with regards to product specifications, special packaging, regulatory compliance, etc.
- Access customer databases (portals) to retrieve purchase orders; ensure proper notifications to customers in regard of order management and billing documents.
- Knowledge in sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes.
- Familiar with interactions with production planning, material management, inventory management and logistics (i.e., freight, pallet quantities)
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