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Customer Service Representative
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Full-time
- Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies.
- Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
- Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
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