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Customer Service Representative
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- Performs routine and semi-complex clerical, administrative, customer service and data processing work as necessary to maintain accurate and accessible records for and servicing of utility service billing accounts, both active and inactive; proper accounting and posting of payments and billings; and maintaining positive community relations through the provision of excellent customer service.
- Utilizes computer and various software applications to service customer utility billing accounts, including posting payments, researching and reconciling customer accounts; generating and processing work orders to establish new services, transfer services, disconnect services for nonpayment, and assessment of fees and late charges.
- Develops and maintains expertise in assigned areas of Utility Administration operations, including work processes, multiple software systems (Incode, Neptune, Watersmart,etc.)
- and general operations (payment processing, adjustments, reconciliation, etc
- Works closely with meter technicians and coordinates meter readings and rereading of meters when necessary, including where there appears to be inconsistency with past readings; Works closely with billing technicians to provide mutual support and resolution of account matters.
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