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Customer Service Representative
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- Provides customer services relating to sales, sales promotions, installations and communications.
- Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
- Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
- Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
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