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Customer Service Representative - Airport (BOS)
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Full-time
- Reporting to the Station Manager, Boston; the Customer Service Representative contributes to the efficient day-to-day operations of the department.
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
- Assisting arriving passengers and oversee the International Arrivals baggage area
- Provide assistance to passengers whose baggage is mishandled or damaged
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