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Customer Service Rep II
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Full-time
- There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.
- From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
- We're looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish.
- As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding.
- In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
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