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Customer Service Rep
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- This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
- Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
- Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.
- Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory.
- BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred.
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