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Customer Service Rep
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Full-time
- Listen attentively to customer needs and concerns; demonstrate empathy
- Data entry of faxed, emailed and phone in orders for production
- Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
- Assisting sales staff with expediting orders and communications with the production floor
- Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
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