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Customer Service Rep
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- Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to LANXESS customers on time and without problems.
- This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
- This requires knowledge of LANXESS logistics procedures, transportation methods, and regulations.
- Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.
- Timely assignment of available inventory to comply with LANXESS transportation/warehousing lead times and meet with customers delivery requirements.
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