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Customer Service Next Gen Technology Delivery Lead
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- Digital content and the customer experience it fuels are, together, a vital expression of a brands voice and purpose.
- Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
- Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions crossing customer channels, service center backoffice and field service solutions
- Manages experience-led teams in developing strategic vision and creative UI/UX design
- Service Delivery enablement (field worker, 3rd party service management)
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