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Customer Service Next Gen Technology Delivery Lead
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- Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose.
- Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
- Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions crossing customer channels, service center backoffice and field service solutions
- Manages experience-led teams in developing strategic vision and creative UI/UX design
- Minimum 5+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: Customer Service Channels (B2C, B2B) Cross-channel (Web, Mobile, Voice, Assistant) Service Experiences Service Delivery Technology Platforms (Service Center, Call Center, Field Service Operations) Service Delivery enablement (field worker, 3rd party service management) AI powered service operations
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