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Customer Service Member Representative
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- Anchor Management is the owner of four Planet Fitness clubs in Wilmington and Shallotte, NC. Our mission is to create an atmosphere that fosters; personal growth, well-being, and a positive mindset.
- The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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