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Customer Service Manager
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- We are looking for a competent Customer Service Manager to organize and direct a
- An excellent Customer Service Manager must have customer service and supervisory
- Minimize product returns thru proper quality control & order entry techniques
- Manage and complete day to day call center operations; enhance guest experience, manage customer escalations, manage call quality grading and coaching, sales/store support
- Service technician follow up, service tech work order log, maintenance, service work order batching, maintain service metrics, maintain service request logs from stores, service payments, service charges for out of warranty & parts, service qualify: obtain pictures / order parts, GBS claims, / track parts orders from vendors, process service invoices, maintain E/E, return, repair trend, furnish DSP results, manage open Service Tickets
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