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Customer Service Manager
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- Multi-Color Corporation and Fort Dearborn have merged and are now the worlds largest prime label and packaging supplier.
- In accordance with company policies, performs all functions of personnel management to deliver MCCs World Class Service model.
- This requires obtaining and utilizing an in-depth knowledge of our customers and products that we produce for them by demonstrating analytical thinking, comprehending the use of MCCs business systems and exceptional communication skills.
- Customer Relationship: Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.
- Service Goals and Objectives: Establish, monitor and achieve customer service and shipping and receiving operating metrics, such as on-time delivery, service recovery turnaround and complaints, and sales forecast dollars.
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