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Customer Service Manager
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$80,000 - $90,000 a year
- This is a full-time, direct placement role at Crystal Heating and Cooling.
- Our company is seeking a Customer Service Manager to manage the service operations of the company.
- This includes overseeing the daily dispatching, customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to the field process and procedures to ensure their profit potential.
- The Customer-Service Manager is expected to handle the back office aspects of the service department through weekly and monthly reporting and to ensure its continued profitability and growth.
- Supervises the Service Dispatcher(s), with the exception of call placement
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