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Customer Service Manager, Airport Customer Operations
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- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company.
- Establish team and individual goals in support of departmental and company objectives, Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
- Previous airport customer service experience
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
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