Siemens Industry Software GmbH

An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.. Join our team now at Siemens Healthineers as a Customer Service Manager (CSM). Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause.. Siemens Healthcare Diagnostics Inc.

customer service manager

**Customer Service Manager - After Hours - San Jose, CA**
*   Los Angeles, United States of America; San Jose, United States of America
*  Customer Services
*  292528
Siemens Healthineers
** Job Description**
**Nows our time to inspire the future of healthcare together.**
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
Join our team now at Siemens Healthineers as a Customer Service Manager (CSM)
The Customer Service Manager is responsible for successfully managing the day-to-day service operations for the San Jose area after the traditional working hours Monday through Friday. Success is measured through assigned Key Performance Indicators
Location: San Jose, CA
Shift: M-F 8p to 5a
**This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Site Manager, you will be responsible for**:
* Working to maximize customer loyalty and satisfaction
* Communicating the value proposition of Siemens service to customers
* Obtaining service financial goals through revenue attainment and effective cost containment
* Ensuring compliance with FDA Good Manufacturing Practices
* Prioritize customer and business objectives to provide clear direction to CSEs
* Works with day-time Regional Service Managers, dispatch, order management and other service departments to ensure smooth after-hours service delivery
**This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers**
* Past experience in managing large remote employee-based territory
* Knowledge of the Diagnostic Laboratory Instruments or equivalent Diagnostic Laboratory industry experience
* Ability to articulate and explain value of Service Agreement offerings
* Working knowledge of SAP or experience with equivalent enterprise service software solution
**Required skills to have for the success of this role**
* BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
* 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
* Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
* Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
* Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date, except where prohibited by state law.
(Note: Accommodations may be requested for certain medical or religious reasons)
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
**If you want to join us in transforming the way healthcare is delivered, visit our career site at** https://usa.healthcare.siemens.com/careers**.**
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
**Organization:** Siemens Healthineers
**Company:** Siemens Healthcare Diagnostics Inc.
**Experience Level:** Experienced Professional
**Job Type:** Full-time
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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