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Customer Service Liaison
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- As a Customer Service Liaison, you serve as the conduit of information on time-sensitive issues where the client-facing team requires updates from the warehouse.
- You will be the go-between to get information from and provide updates to employees in departments throughout the warehouse (Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, Subscription Box, etc
- The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.
- The Customer Service Liaison will review the status of open work orders and determine which require immediate feedback from either warehouse or from our Happiness Engineers (our dedicated customer service team members)
- Communicate with the Operations team to relay questions to specific individuals and get answers on behalf of our Happiness Engineers
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