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Customer Service Lead
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$13 - $16.5 an hour
Full-time
- Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office.
- The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner.
- This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis.
- This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately.
- The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager.
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