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Customer Service Call Center Representative
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- Customer Service Call Center Representative North Little Rock, AR. Starting Pay $17.50 – 19.00 per hour Call Center Hours: 5:00am – 8:00pm Mon-Sat, 8:00am – 7:00pm Sun Employees must be able to work any of the listed shifts and be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.
- The successful candidate will have an enthusiasm and aptitude for public service and genuine interest in public transit.
- The CS call center representative is part of an on-site (non-remote) Customer Call Center team, who reports to the customer service manager.
- Outline and demonstrate when applicable appropriate self-help resources for customers.
- Ensure canceled trips are communicated to the appropriate dispatch team (paratransit or microtransit) in a timely manner.
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