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Customer Service Associate
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- The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls.
- The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing.
- CSA will also need to be aware of and explain consumer regulatory rights and coverage.
- Process ACH payments, following the ACH process.
- Recommend improvements for processes to boost organizational efficiency.
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