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Customer Service Advisor
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- Job DescriptionPosition Summary Pay Rate: Min: $ Max: $ Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
- Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies.
- Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
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