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Customer Retention Coordinator
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- The primary role of the CRC is to partner with the Retention Manager and Customer Engagement Specialists to enhance the Voice of the Customer (VOC) and support ongoing strategies and initiatives to retain and grow existing customers in support of our evolution to a premium service.
- Assist with report-outs on performance and business updates to the Customer Retention Manager
- Knowledge of telecommunication workforce management tools, predictive dialing equipment, CTI and other related inbound technology and associated phone switch reports preferred
- The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation.
- Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
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