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Customer Repair Support Specialist I
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- Position SummaryThe Customer Repair Support Specialist provides onsite services to Customers within a Market Geography, including analysis of repair trending, inventory management, and Customer Engagement with the intent to reduce or limit the need/number of Device and Instrument repairs and ensure surgical assets are Procedure Ready.
- Lead Proactive Maintenance Inspections (PMI) for service portfolio assets:.
- Direct Care & Handling in-services for OR and SPD/CSS staff as needed.
- Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
- Collaborates with Customer perioperative team(s) – Surgical Coordinators, SPD, GI or Specialty Department Managers to plan and implement solutions, which may include specific, measurable goals.
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