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Customer Focused Team Manager 2
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- Reports to a Director or General Manager, and may have dotted line responsibility to a GCU GBOM. Interface with a customer at an operating level.
- With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty.
- Reporon performance to customer, site management & (where required) GCU Leadership.
- Acts as a senior customer contact under guidance of GCU.
- In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
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