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Customer Experience Technical Specialist
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- The Technical Customer Experience Specialist is a knowledgeable product specialist responsible for managing and maintaining Elos demo pool used for tradeshows and events, while also supporting product and engineering teams to ensure EVT/DVT/PVT samples are ready for customer and partner evaluation.
- Manage and monitor all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.)
- Support event stakeholders (sales, marketing, product management) to make sure each tradeshow has what it needs to be successful, including inventory and non-inventory items (cases, accessories, etc.)
- Ensure coordination of demo equipment for tradeshows including meetings, shipment consolidation, pack-up, and returns.
- Support Customer Care teams to ensure sales demo products are ready for customer and partner evaluation.
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