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Customer Experience Specialist I
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Full-time
- Schedule: mid-shift, 11am - 7pm (may vary slightly based on need)
- Within Warehouse Operations, build relationships to cascade customer expectations by collaborating with site-specific departments (i.e. Inventory Control, Shipping, Wave Management, & Conveyor Maintenance).
- Drive Quality and Compliance of Customer Requirements by using existing systems (i.e. WMS BOSS and PPS Cloud Platform) and eventually becoming an on-site SME for system capabilities representing PPS.
- Correcting inventory issues around invalid lots, working with inventory control on lost inventory tied directly to PPS accounts, and managing order hold process.
- Most importantly, maintain knowledge of PPS Customer SOPs and requirements impacting operations.
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