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Customer Experience Specialist
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$17.11 an hour
- Responsibilities include offering assistance on accessing public transportation services in both hard-copy and online formats, communicating customer concerns and information discrepancies to Transit staff, and maintaining clear and effective communications with riders and the general public.
- Supervision is received from the Deputy Director.
- Frederick County Government recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members.
- If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
- Ride the bus to note operational, bus stop sign, and shelter issues; answer passenger questions onboard buses and at transfer centers; communicate issues (e.g., buses are late, buses are dirty, shelters are damaged, signage is missing or out of date) to Transit staff Coordinate service change outreach; participate in answering questions, distributing service change information and bus schedule timetables at transfer centers, bus stops, community events, etc.
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