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Customer Experience Specialist
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Full-time
- This role always keeps our EWC values in mind, especially “We Do the Right Thing.”
- A Day in the LifeTimely and accurately resolve daily guest inquiries and issues across all platforms with a focus on EWC’s website, e-commerce, social media, and other online and transactional matters, which include, but are not limited to, gift card balances, profile logins, promotions, order status and shipping details, social media engagement, and online booking with a high level of guest satisfaction.
- Monitors guest inquiries and orders, answers requests or complaints, and brings the most appropriate answer/solution according to EWC’s service guidelines.
- Empowered to independently respond to and resolve guests’ written inquiries, accurately and professionally, across all platforms, including our SMG platform, website, email, social media pages, and online reviews, and/or transfer inquiries to appropriate department or center.
- Provides insight and feedback contributing to process design for Guest Relations team in partnership with Guest Relations Manager.
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