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Customer Experience Representative
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$75,000 a year
Full-time
- You should have hands-on experience interacting with customers via phone, email, and web chat to determine their needs and connect them with the resources they need to purchase.
- As customer requests arise, you will also be involved in the order management and returns process.
- As of November 2023, we have been aquired by Snap-On Tools.
- Evaluates and manages new and existing customer engagement information within our CRM system (Netsuite) using our standard work process to assign follow-up to relevant team members.
- Responds to customer inquiries via phone, email, and web chat.
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