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Customer Experience Officer
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- His/her primary focus is to assist with documentation, client transactions, compliance, and ensuring established policies and procedures are followed to mitigate risk to the Bank. The responsibilities include adherence to Bank security procedures, identifying referral opportunities and revenue leakage.
- Developing and maintaining a thorough knowledge and understanding of the Banks Commercial, Small Business and Retail Banking products and services to be positioned to meet our High Net Worth Clients ongoing needs;
- Complying with regulatory requirements as part of the service process, including Know Your Client (KYC), Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Foreign Account Tax Compliance Act (FATCA), Canadas Anti-Spam Law (CASL), Privacy and Occupational Health & Safety (OHS) and Scotia Securities Inc. (SSI)guidelines/processes;
- Scotiabank is a leading bank in the Americas.
- Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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