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Customer Experience Manager - TestRail
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- This is an exciting opportunity to work with a market leading SaaS tool and help scale a mature technology business.
- As the TestRail Customer Experience (CX) Manager, your mission is to optimize the relationship between TestRail and our customers.
- You will do this by developing and implementing customer experience strategies designed to increase adoption, accelerate activation, and boost customer satisfaction.
- Improve our customer onboarding experience and utilize in-product tools to shepherd customers towards activities that we know correlate with increased conversion and expansion
- Your #1 metric in this role is NPS, but never in a vacuum.
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