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Customer Experience Manager
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- XL Event Lab is searching for an On-Site Customer Experience Manager to join the management team that oversees our family-friendly event experiences.
- This will be a 6 month contract with an immediate start, based on a Thursday to Sunday working week with the option to extend the contract into 2025.
- Successful applicants will join a team of touring event professionals and support staff who are responsible for the successful delivery and execution of high-capacity, family-friendly touring event experiences that welcome up to 11,000 guests in a typical weekend.
- They will be tasked with overseeing all aspects of the customer experience, maintaining clearly defined standards and ensuring that all brand and experience guidelines are adhered to.
- This role will suit anybody who has worked in a senior, customer-facing role within the events or retail industry and who possess a strong attention to detail.
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