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Customer Experience Lead (Spokane) Spokane, Washington
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- Mr. Kitten Face. The Honourable Lord Puffington.
- on the Customer Service Management Team, you treat customers as part of our community, because we are all passionate about the same thing.
- Working with the Customer Service Management Team in managing tickets and team member performance in customer service queues to monitor and improve agent efficiency and policy consistency
- Working with the Customer Service Management Team to create or revise customer service policies and protocols based upon customer and agent feedback
- Experience with Confluence, Zendesk, TalkDesk, and/or Jira
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