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Customer Experience Associate
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$150
- San Francisco / Customer Success Customer experience / Full time At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities.
- Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers' are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way.
- In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.
- You will work closely with solutions engineering, customer success, product and marketing to collect and synthesize customer feedback that will directly impact Persona's product roadmap.
- Effectively and quickly resolve customer issues through email/Zendesk and Slack; triage and escalate technical issues as needed
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