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Customer Contact Representative Lead (Hybrid: Onsite & Remote)
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Full-time
Remote
- Provide resolution of requests which aid to support US Foods customers and sellers in a timely The Customer Contact Representative Lead will serve as a subject matter expert and be instrumental to ensuring US Foods customers receive the exceptional contact quality and service possible.
- A Team lead will be responsible for working closely with and providing daily support to the Customer contact representative team, on-the floor coaching, and new team member support to allow the team to deliver excellent service.
- This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation.
- Ensure customer satisfaction and provide professional customer support
- Open to feedback, believing in a culture of continuous improvement working toward individual and department goals
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