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Customer Care Specialist 2
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$22 - $23.5 an hour
Full-time
- Read more here: OPPORTUNITY OVERVIEW IDX, a ZeroFox company, seeks a Customer Care Specialist 2 to serve as the main point of contact and subject matter expert for all types of identity theft cases.
- The Customer Care Specialist 2s will interview members and potential victims to gather details for each unique identity theft case and provide information and instruction for victims, as well as assist individuals in understanding the recovery process and how IDX will work to resolve their specific case.
- Empathy, compassion, and general willingness to assist the victim are also important characteristics of a Customer Care Specialist 2.
- Work under pressure while dealing with sensitive and confidential issues and personal victim information.
- Ability to document all victim correspondence completely and thoroughly.
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