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Customer Care Representative - Omnichannel
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Full-time
- The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
- The position of Customer Care Representative – Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types.
- Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.
- Adopts and exhibits MSC Culture to ensure the fulfillment of MSC’s vision and purpose.
- Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
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