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Customer Care Representative
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- Summary: The Customer Care Representative is responsible for handling a high volume of incoming customer service calls and responds to various inquiries including but not limited to loan payoffs, servicing complaints, address changes, payments by phone, payment deferments (extensions), and simple interest explanations.
- Resolves product or service problems by clarifying the customer's compliant, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Handles high priority accounts and additional duties at the direction of a team lead, supervisor or manager as required.
- This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
- Computer Skills: To perform this job successfully, an individual should be familiar with a PC have typing/keyboarding skills of 30+ wpm.
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