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Customer Care Rep I
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Full-time
- Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world.
- Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
- AXS is seeking a full-time Customer Care Representative to join our team in Tempe, AZ. You must be able to answer phones to respond to general customer inquiries, invoice questions, and customer complaints.
- Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication "scripts" when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
- AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets.
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