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Customer Care Manager, Senior
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- Manage general office and customer service activities, to include finalizing contracts and onboarding new customers.
- Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
- Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
- Work with Operations Manager to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt, and shipment of goods
- Handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
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