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Customer Care Advocate II
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Full-time
- A CCA II is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information.
- CCA II has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
- College degree or equivalent work experience preferred Three years of professional Customer Care experience requiredPost-secondary education in a technical-related field is preferred; Electro-mechanical technician/technologist preferred Minimum of 1-year experience within the Regal Rexnord Customer Care Team or Comparable business experience Customer Care Advocate II are highly encourageparticipate in Coaching program Demonstrated proficiency in keyboarding skills, Ability to type approx.
- Intermediate Excel Skills requiredExperience with Oracle &/or SAP (or other ERP systems) requiredCRM platforms such as Salesforce or Microsoft Dynamics Experienced required Experience navigating and utilizing corporate websites & eCommerce platforms requiredDemonstrated mechanical or technical aptitude & ability to read drawings desired.
- The Company’s automation offering,comprisedof controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
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