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Customer Advocate Project Manager
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Full-time
- Program Description: As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.
- The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.
- Position Description: DIGIT is seeking a Customer Advocate Project Manager to support site visits, respond to escalations, be a liaison with GSA customer champions, improve user experience and be an advocate for customer focused outreach opportunities.
- This includes meeting with facility managers and regional customer champions, providing data driven suggestions for future site targets, working with Deskside Support Technicians on submitting travel requests, providing pre and post survey analysis to GSA, working with DIGIT communications team for on site correspondence as well as life cycle incident management of all incidents opened while on site.
- Public Trust Clearance by start date.
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