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Customer Advisor
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Full-time
- General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
- Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
- Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
- Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.
- Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
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